Store regulations

TERMS AND CONDITIONS OF PURCHASES IN THE OLAMED STORE

valid from December 1, 2021.

General provisions

These regulations define the terms and conditions of use of the online store www.olamed.com.pl and the terms and conditions of sale of products in the DEMALO Sp. z o. o. store. The store is operated by DEMALO Sp. z o. o., 42-300 Myszków, ul. Pułaskiego 7/15, entered into the National Court Register under number 0000935754 by the District Court in Częstochowa, XVII Commercial Division. NIP 5771994478, REGON 520568057. Share capital: PLN 5,000those.
DEMALO Sp. z o. o. sells products through an online store available at olamed.com.pl/sklep-2 and in-store.

Offer and purchase processing

Orders are accepted via olamed.com.pl/sklep-2. As confirmation of the order, the customer receives an email with information about the products ordered, their price, and the shipping address they provided.

Customers can register at olamed.com.pl/sklep-2. Registration creates an account, which records the Customer's data and activities within olamed.com.pl/sklep-2. Customers are notified of the account creation via email to the address provided during registration.

Acceptance of an order for execution begins upon its receipt.

Orders are processed provided that the ordered products are in stock or with the store's suppliers. If the products are out of stock, the customer will be informed and will make a decision regarding order fulfillment (order fulfillment may be extended, the order may be partially fulfilled, or the order may be canceled).

If the ordered products are in stock, they are shipped immediately after the customer's payment has been received. In some cases, after the customer has agreed to a cash on delivery payment, the products are shipped after the customer places the order.

A receipt or, at the customer's express request, a VAT invoice is issued for every completed order. The VAT invoice can be delivered to the customer electronically to the email address provided by the customer or by traditional mail.

All prices are quoted in Polish zloty (PLN) and are gross (include VAT). The price listed for the product is binding when the Customer places an order. The Store reserves the right to make changes to product prices and introduce new products to its offerings.

Ordered products are shipped via postal operators (courier companies, Poczta Polska). Personal collection is also possible at DEMALO Sp. z o. o., ul. Pułaskiego 7/15, 42-300 Myszków. Personal collection is possible after the customer has notified us in advance of this option.

Orders are subject to paid shipping at the amount specified when placing the order.

The customer pays for the order by traditional bank transfer or cash on delivery (to DEMALO Sp. z o. o., ul. Pułaskiego 7/15, 42-300 Myszków). Cash on delivery is also possible (the customer pays the courier for the order in cash), after the customer has notified the store of their intention to pay this way and the store has approved this form of payment. Payment by bank transfer is made to the bank account specified during ordering. The payment amount will be calculated and sent to the customer along with the order confirmation. The order number must be included in the transfer description. If a transfer is received without an order number, the funds will be refunded to the account from which they were sent, and the order will be canceled.

The time of receipt of the shipment is composed of the order processing time and the delivery time.
Delivery time is the time it takes for the courier to collect the shipment from the store and deliver it to the address provided by the customer. The maximum courier delivery time should be 2 days. Delivery times may be extended for reasons beyond the store's control. KUpon making a purchase through the online store www.olamed.com.pl, the customer agrees to either collect the prepaid shipment or collect and pay for the shipment via cash on delivery. If the customer fails to collect the shipment, they will be charged the shipping costs and the cost of returning it to the sender.
Failure to collect the parcel will result in its return and termination of the contract.

Complaints and warranties

Reusable products available in the store are subject to the manufacturer's or distributor's warranty. The warranty period is listed on the product page. If the product page does not specify the warranty period, the warranty period for that product is 12 months. Accessories are warranted for 6 months. Disposable products have an expiration date listed on the packaging.

If the delivered products have technical defects, please contact us immediately by phone at +48 535 172 996 or by email at biuro@olamed.com.pl

The customer is obligated to check whether the parcel delivered by the courier has not been damaged during transport. If the packaging shows visible external damage, we recommend refusing the parcel and contacting the store by phone or email. When the courier hands the parcel over to the customer, the customer may open the parcel in the courier's presence. If any discrepancies are found, a discrepancy report should be completed, which will form the basis for a complaint.

During the warranty period, the Customer shall send the product under complaint to DEMALO Sp. z o.o., at the Customer's expense, to the following address: DEMALO Sp. z o.o., 42-300 Myszków, ul. Pułaskiego 7/15, at their own expense. If any defects are found in the device, DEMALO Sp. z o.o. will repair it and reimburse the shipping costs. If damage is found that is not covered by the warranty and results from the User's actions, DEMALO Sp. z o.o., with the Customer's prior consent, will repair the product, issue a receipt or invoice for the repair and shipping costs to the Customer, and ship it to the address provided by the Customer.

The Store will consider complaints within a maximum of 14 days from the date the Store receives the complained product in its correct form.

If the Customer determines that the goods were mechanically damaged during delivery, the Customer should return the insured shipment via postal operator to DEMALO Sp. z o. o., ul. Pułaskiego 7/15, 42-300 Myszków. The Store does not accept cash on delivery shipments.

If a product has manufacturing defects or does not match the description, the Customer must notify olamed.com.pl/sklep-2 via email or phone of the product's defect and return the product to the Store's address. The Customer will be informed of the outcome of the complaint within 14 days. If the complaint is accepted, the product will be repaired or replaced with another, full-value product. If replacement or repair is not possible due to depletion of stock, the Store will refund the Customer the equivalent of the product price or offer the Customer a choice of available products. In each of the above-mentioned situations, where fulfilling the Customer's request involves the delivery of a new or repaired product, the Customer will be responsible for the delivery costs. If the complaint is not accepted, the Customer will receive a justification for the decision within 14 business days.

The proof of the concluded sales agreement between the Customer and the Store is a receipt or VAT invoice.

Returns

In accordance with applicable law, the Customer has the right to return the ordered goods within 14 days of receiving them without giving a reason. The withdrawal period expires after 14 days of receiving the ordered product. In order to exercise the right of withdrawal, the Customer must submit a declaration of withdrawal to DEMALO Sp. z o. o. with its registered office in Myszków, by email: biuro@olamed.com.pl or by registered mail to DEMALO Sp. z o. o., 42-300 Myszków, ul. Pułaskiego 7/15. The Customer may use the withdrawal form attached as Appendix 1 to these Terms and Conditions.
The returned product must not show any signs of use – each item must be complete and factory-packed, and the goods must be delivered in their original packaging in an unaltered condition.
After submitting an appropriate declaration within 14 days of receiving the goods, the Customer shall send the goods by insured shipment to the following address: DEMALO Sp. z o. o., 42-300 Myszków, ul. Pułaskiego 7/15. Return shipping costs are covered by the Customer.
In the event of withdrawal from the contract, the contract is deemed null and void. The Store will refund all payments received from the Customer, including the costs of delivery (excluding additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered by the Store), immediately, and in any case no later than 14 days from the date on which the Store receives information about the Customer's decision to exercise the right to withdraw from the contract.
The refund will be made by DEMALO Sp. z o. o. using the same payment method used by the Customer.
DEMALO Sp. z o.o. may withhold reimbursement until the date of receipt of the product or until the date of delivery to DEMALO Sp. z o.o. of proof of sending back the product, whichever occurs first.
Goods returned by the Customer should be packaged appropriately to ensure no damage during transport.
Pursuant to the Act of 6 September 2001 – Pharmaceutical Law (Journal of Laws No. 126, item 1381, as amended), medicinal products and medical devices (with a European CE quality certificate) are not returnable. For health protection or hygiene reasons, a product may be returned if the seals or foil on the packaging are intact.

31. The right to withdraw from the contract in the Store does not apply in the case of a contract:

– for the provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed before the commencement of the service that after its completion, the Customer loses the right to withdraw from the contract

– in which the price of the Goods depends on fluctuations in the financial market over which we have no control and which may occur before the deadline for withdrawal from the contract expires;

– in which the subject of the provision is a non-prefabricated item, manufactured according to the Customer’s specifications or intended to meet his individual needs;

– where the subject of the performance is an item that spoils quickly or has a short shelf life;

– where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

– where the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;

– where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

– in which the consumer expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items

Final provisions

32. Technical documentation for the purchased product: CE certificate, declaration of conformity are available upon request.

33. The administrator of the database of personal data provided by customers of the olamed.com.pl/sklep-2 online store in connection with purchases is DEMALO Sp. z o.o. with its registered office in Myszków, at ul. Pułaskiego 7/15, 43-300 Myszków. Personal data is used to fulfill sales contracts and may therefore be transferred to entities responsible for the delivery of purchased goods to the customer. Customers have the right to access their data and make changes to it. Data submission is voluntary.

34. The court having jurisdiction to hear disputes arising from the sales contract is the court having jurisdiction over the defendant's registered office or the court having jurisdiction over the place of performance of the contract.

Appendix No. 1

Sample withdrawal form

((this form should be completed and returned only if you wish to withdraw from the contract))

…………………………………………..…….. ………………………………………….

…………………………..…………………. date

………………………………………..……….

Buyer's name, surname and address

……………………………………………………

…………………………………………….…….

Address and name of the company

I declare that, in accordance with Article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), I am withdrawing from the agreement no. ………. concluded on ……………….. regarding the purchase of goods/services ……………………………………………